Refund policy

At SanVia, we are committed to providing you with premium, high-quality home décor that adds warmth, elegance, and comfort to your space. If you are not completely satisfied with your purchase, we’re here to make the return process simple and hassle free.

Returns

You may return most items within 30 days of delivery for a full refund or exchange. Items must be unused, unwashed, and in their original packaging to be eligible for a return. Customized or personalized items are non-returnable unless they arrive damaged or defective.

Exchanges

If you would like to exchange an item for a different color, size, or style, please contact us within 30 days of delivery. We will provide instructions for exchanging your item and assist with shipping arrangements.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo of the item and packaging. We will provide a replacement or full refund promptly.

Return Process

Contact us at support@sanviahome.com with your order number and reason for return.
We’ll provide a return authorization and instructions.
Pack your item securely in its original packaging.
Ship the item back using the provided return label (if applicable).

Refunds

Refunds will be processed to the original payment method within 5–10 business days after we receive and inspect your returned item. Shipping fees are non-refundable, except in cases of damaged or defective items.

Contact Us

If you have any questions about your return or exchange, please don’t hesitate to reach out:
Email: support@sanviahome.com
At SanVia, we value your satisfaction and aim to make every experience with our home décor as delightful and seamless as possible.